Our policy
Our 24-Hour Satisfaction Policy 👑
Your satisfaction matters to us! If something doesn’t meet your expectations, please contact The Cleaning Queens within 24 hours of your completed service. We’ll review your concerns and, when appropriate, arrange a time that works for both you and our team to return and address any areas that may have been missed.
Please keep in mind that services or add-ons that were not included in your original booking are not considered missed areas, but we’re always happy to discuss your concerns and work with you to find a solution.
Communication is important to us, and we want every client to feel confident choosing The Cleaning Queens.
Property Lockout and Access Policy
Property Access & Lockout Policy
Clients are responsible for ensuring our team has reliable access to the property at the scheduled cleaning time, including working door codes, keys, alarms, and entry instructions. If no one is home, a key is unavailable, a lock or alarm code fails, or access cannot be gained for any reason, we will wait a maximum of 10 minutes while attempting to contact the client. After 10 minutes, we must leave to accommodate our scheduled clients. The appointment will be considered a missed service due to lack of access, and payment will remain due for the scheduled cleaning to cover the time, travel, and business disruption incurred. Please ensure all access arrangements are confirmed before your appointment.
